Pick a request
“The air conditioning in Building 12 is not working.”
Identify employee
Company login · Ahmed Al-Otaibi · Facilities, Building 12
Resolve location
Building 12 · Floor 3 · Zone B
Check facilities system
Archibus · 2 open HVAC requests on this asset
Classify service category
HVAC → Cooling → Not working
Create service request
Archibus work request submitted
Return reference
REQ-48211 · assigned to HVAC team · SLA 4h
How sensitive is it
Internal
Handled by
Approved regional cloud
Did anything leave
Only within the region you approved.
Every step is written down and cannot be edited later — who asked, what was used, what it touched.
What makes it hard: Hijri date, a stamp over the total, and a handwritten approval in the margin.
فاتورة ضريبية
Tax Invoice
التاريخ ١٤٤٧/٠٣/١٢ هـ
PO 4500219872
مؤسسة الخليج للمقاولات
VAT 310122393400003
Subtotal 48,250.00
VAT 15% 7,237.50
Total 55,487.50
معتمد — خ.ع
Press extract to see what it pulls out.
What was said
Press the button to dictate.
Dictated text lands here, already formatted.
Pick a question
Access control
It only looks in documents this engineer could already open. Nobody gains access to anything new just because it has been made searchable.
Press search to see an answer with its sources.
Press play to hear how an inbound call is handled.
Caller identified
Number matched · employee record retrieved
Authenticated
Verified against HR directory
Location resolved
Building 4 · Floor 2 · near electrical room
Priority escalated
Water near electrical → urgent
Service request created
Archibus · REQ-48230
Emergency team notified
SMS + ticket assignment
A transfer carries the caller identity, the summary, the detected intent and every action already completed.
Human agent receives
- Ahmed Al-Otaibi · Building 4 · verified
- Water leak near electrical room · urgent
- REQ-48230 already raised
- Emergency team already notified
The caller never repeats themselves.
Smart Facilities & Cities
Smart Buildings & Cities
Make Archibus, SAP and your building systems work together.
What starts the workflow
Reading
Flow 3.4 m³/h against a 0.2 baseline
Sensor spotted something wrong
Unusual water flow, kept up for 90 seconds
Work out the building and the equipment
Building 4 · pipe B · valve V-221
Check the building controls
No planned work that would explain it
Check what is nearby
Electrical room is 6 metres away — marked urgent
Raise the job in Archibus
Job REQ-48230 · urgent · plumbing
Tell the team, and chase if nobody replies
Maintenance team called — someone more senior if nobody answers in 15 minutes
Nothing was replaced. Archibus still holds the job, the building controls still run the building, SAP still holds the equipment record. Voho just connects them, so a person or a sensor can start the whole chain with one message.
Press play to hear a booking taken on the call.
Caller recognised
Number matched · returning patient
Service understood
Dentistry · routine · not urgent
Availability checked
Live calendar · 2 slots inside the window
Slot held
Held for the length of the call
Appointment booked
APT-20418 · Dr. Sarah Al-Qahtani
Confirmation sent
SMS in Arabic · calendar invite by email
A booking that already exists in the calendar — not a request for one, and not a promise that somebody will call back.
Confirmation SMS
تم تأكيد موعدك في عيادة النخبة، الثلاثاء ٤:٣٠ عصراً مع د. سارة القحطاني. رقم الموعد ٢٠٤١٨.
Appointment confirmed at Elite Clinic, Tuesday 4:30pm with Dr. Sarah Al-Qahtani. Reference 20418.
Example · open code
Real-time answers
Answer from your own documents while the caller is still talking.
What the caller said
Press the button to ask.
What it said back
Audio starts before the sentence is finished.
Returns & Warranty Policy (AR)
p. 4, §2.1 · match 0.91
Spare Parts Handbook 2026
p. 17 · match 0.84
Branch Operations Manual
p. 63 · match 0.62
The policy came from your documents. The dates did not — those are looked up live, mid-sentence.
lookup_purchase(invoice="INV-77120") → bought 2026-08-02 → window ends 2026-09-01 → 11 days left
Press play to hear an order taken over the phone.
The ticket fills in as the caller speaks.
The correction was applied to the ticket before it printed. The kitchen never saw the large fries.
POS ticket #3182
- 2× GRILLED CHICKEN — 1 SPICY, 1 PLAIN
- 1× FRIES — MEDIUM
- PICKUP · 20 MIN · PAID ON COLLECTION
Same ticket format the counter staff already print.
Press play to hear how this call goes.
Case
—
Provisional credit
—
Handled by
—
Want this running in banking?
We build the first one with you, on your own systems, and it is usually working within a month.
Press play to hear how this call goes.
Booking
—
Confirmation
—
After hours
—
Want this running in healthcare?
We build the first one with you, on your own systems, and it is usually working within a month.
Press play to hear how this call goes.
Application
—
Fields pre-filled
—
Adviser time saved
—
Want this running in financial services?
We build the first one with you, on your own systems, and it is usually working within a month.
Press play to hear how this call goes.
Claim
—
Recovery ETA
—
Opened in
—
Want this running in insurance industry?
We build the first one with you, on your own systems, and it is usually working within a month.
Press play to hear how this call goes.
Status
—
Reason
—
Repeat call
—
Want this running in logistics and delivery?
We build the first one with you, on your own systems, and it is usually working within a month.
Press play to hear how this call goes.
Job
—
Booked in
—
Missed call
—
Want this running in home service businesses?
We build the first one with you, on your own systems, and it is usually working within a month.
Press play to hear how this call goes.
Order
—
Answered in
—
Cost to your call centre
—
Want this running in retail & consumer?
We build the first one with you, on your own systems, and it is usually working within a month.
Press play to hear how this call goes.
Booking
—
Upsell
—
Language
—
Want this running in travel & hospitality?
We build the first one with you, on your own systems, and it is usually working within a month.
Press play to hear how this call goes.
Plan
—
Within policy
—
Tone
—
Want this running in debt collection?
We build the first one with you, on your own systems, and it is usually working within a month.
